Privacy Policy

Last updated: April 20, 2026

Turntable Medic LLC ("Turntable Medic," "we," "us," or "our") operates the websites turntablemedic.com and myturntablemedic.com (including the customer portal at portal.myturntablemedic.com). This Privacy Policy describes how we collect, use, and protect your personal information when you use our websites, customer portal, and repair services.

1. Information We Collect

We collect information you provide directly to us, including:

Contact information: name, email address, phone number, and mailing address
Equipment information: device descriptions, repair history, and service requests
Payment information: processed securely through Stripe — we do not store credit card numbers on our servers
Communications: messages, repair notes, and correspondence related to your service

2. How We Use Your Information

We use the information we collect to:

Process and manage your repair requests
Communicate with you about the status of your repair via email or SMS (with your consent)
Process payments for services rendered
Send shipping notifications and tracking information
Respond to your questions and provide customer support
Maintain records of services performed on your equipment

3. SMS/Text Messaging

If you opt in to receive SMS messages from Turntable Medic, we will send you text messages related to the status of your repair, appointment reminders, and service updates. By opting in, you consent to receive these messages at the phone number you provided.

Message frequency may vary depending on the status of your repair.
Standard message and data rates may apply.
You may opt out at any time by replying STOP to any message.
Reply HELP for assistance or contact us at [email protected].
Consent to receive SMS messages is not a condition of purchasing our services.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

Service providers: We use third-party services (such as Stripe for payment processing and Telnyx for SMS delivery) that require access to certain information to perform their functions. These providers are contractually obligated to protect your data.
Shipping carriers: We share your shipping address with carriers (such as USPS, UPS, or FedEx) to return your repaired equipment.
Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal process.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Payment transactions are processed through Stripe's secure, PCI-compliant infrastructure. Customer data is stored on our privately hosted servers and is not accessible to the public internet except through authenticated portals protected by industry-standard encryption.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain our business records, and comply with legal obligations. Repair records and service history are maintained indefinitely to support future service on your equipment. You may request deletion of your personal information by contacting us.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of SMS communications at any time by replying STOP
Withdraw consent for specific uses of your data

8. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Turntable Medic LLC
Murfreesboro, TN
Email: [email protected]
Phone: (615) 331-9241