Last updated: April 20, 2026
These Terms of Service ("Terms") govern your use of the websites and services provided by Turntable Medic LLC ("Turntable Medic," "we," "us," or "our"), including turntablemedic.com, myturntablemedic.com, and the customer portal at portal.myturntablemedic.com. By submitting a repair request or using our services, you agree to these Terms.
Turntable Medic provides turntable, console, and audio equipment repair services from our shop in Murfreesboro, Tennessee. We accept equipment in person and by mail. All repairs are performed on a best-effort basis by experienced technicians.
We will diagnose your equipment and provide an estimate before performing billable work. If we determine that a repair is not feasible or cost-effective, we will contact you before proceeding. A diagnostic or bench fee may apply regardless of whether a repair is performed.
Repair estimates are provided based on initial diagnosis. Actual costs may vary if additional issues are discovered during the repair process. We will contact you for authorization before exceeding an original estimate by more than a reasonable amount. Your continued use of our services after receiving a revised estimate constitutes acceptance.
Payment is due upon completion of the repair, prior to the return of your equipment. We accept cash, credit/debit cards, Venmo, Zelle, CashApp, PayPal, and checks. Credit card payments are processed securely through Stripe. We do not store your credit card information on our servers.
Unpaid invoices may accrue interest or be referred to collections after reasonable notice. Equipment will not be returned until all outstanding balances are paid.
For mail-in repairs, you are responsible for shipping your equipment to us in appropriate packaging. We are not liable for damage that occurs during inbound shipping. We will use reasonable care in packaging your equipment for return shipment.
Return shipping costs are the customer's responsibility unless otherwise agreed. Shipping insurance is recommended and available at checkout. Risk of loss transfers to the shipping carrier upon handoff.
Turntable Medic provides a 90-day limited warranty on labor performed. This warranty covers defects in workmanship for the specific repair performed. It does not cover new issues unrelated to the original repair, damage from misuse, power surges, or normal wear and tear.
Parts are covered by their respective manufacturer warranties where applicable. Used or new-old-stock parts are provided as-is unless otherwise stated on your invoice.
Turntable Medic's total liability for any claim arising from our services is limited to the amount you paid for the specific repair in question. We are not liable for indirect, incidental, or consequential damages, including but not limited to loss of use of equipment, loss of data, or lost profits.
We exercise reasonable care with all equipment entrusted to us, but we are not liable for pre-existing conditions, undisclosed damage, or issues that become apparent only after disassembly.
Equipment left at our shop for more than 90 days after notification of completed repair or declined estimate, without response from the owner, will be considered abandoned. We will make at least two attempts to contact you (by email and/or phone) before deeming equipment abandoned. Abandoned equipment may be recycled, donated, or disposed of at our discretion. No refund or compensation will be provided for abandoned equipment.
If you opt in to receive SMS messages from Turntable Medic, the following terms apply:
For more information, see our Privacy Policy.
All content on our websites — including text, images, logos, and page layouts — is the property of Turntable Medic LLC and may not be reproduced without permission. The "Turntable Medic" name and logo are trademarks of Turntable Medic LLC.
The customer portal at portal.myturntablemedic.com allows you to submit repair requests, view ticket status, and make payments. Access to your account is authenticated by your email address and ticket information. You are responsible for keeping your login credentials secure. Do not share your portal access links with others.
These Terms are governed by the laws of the State of Tennessee. Any disputes arising from these Terms or our services shall be resolved in the courts of Rutherford County, Tennessee.
We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the updated Terms.
If you have questions about these Terms, contact us at:
Turntable Medic LLC
Murfreesboro, TN
Email: [email protected]
Phone: (615) 331-9241